2022 DRI Product Liability Conference

February 2–4, 2022 | Las Vegas, Nevada

Join DRI’s Product Liability Committee in Vegas!

Enjoy the bright lights of Las Vegas with DRI’s Product Liability Committee! This seminar will focus on product liability challenges in the face of an ever-changing landscape. Attend top-notch programming, stemming from collaboration with DRI’s 18 Specialized Litigation Groups. Educational topics range from how Right-to-Repair legislation is impacting product safety to a jury’s mindset after the past two years.

View registration information here.

What You Will Learn:

Memory recall challenges from your own witnesses
How Right-to-Repair legislation is impacting product safety
Creative solutions for COVID-impacted dockets
Elements of style impacting opening statements and closing arguments
Insight on jury mindset following the past two years

Expand Your Network By:

Connecting with attendees and sponsors at our premier networking event
Attending multiple networking receptions and unique off-site experiences
Taking advantage of DRI’s Ambassador Program, if you're a first-time attendee

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TABLE OF CONTENTS

Thank You to DRI's Committee Leadership
Registration Information
Agenda with Speakers
On Demand
Hotel and Travel Information
CLE Information
Sponsors
DRI Cares
Event Terms
DRI COVID Safety Measures
In-House Counsel and Claims Executives Initiatives
Contact Us

Thank You to DRI's Product Liability Committee Leadership

**Fred E. (Trey) Bourn III**
Committee Vice Chair

Join the Product Liability Committee

Registration Information

EARLY REGISTRATION*
DRI Member Pricing: $995
Non-Member Pricing: $1,295

REGULAR REGISTRATION*
DRI Member Pricing: $1,295
Non-Member Pricing: $1,595

GOVERNMENT
Early Bird Pricing: $695
Regular Pricing: $995

*If your membership recently lapsed, please renew your membership prior to registering to ensure you receive your discounted member rate. If you would like to join DRI to receive the member pricing and see the benefits of becoming a member, click here to go to the Application page.

Agenda with Speakers

Wednesday, February 2, 2022

Time (Pacific)	Session Description
11:00 a.m.	Registration
11:30 a.m.	Diversity and Inclusion Luncheon Join your fellow friends and colleagues at the annual Diversity & Inclusion Networking Luncheon at The Palm. Menu options range from Filet Mignon to Wild Thyme & Black Truffle Gnocchi to Chicken Martini. Lunch is $72 per person. Payment should be made via Venmo to @tompack. RSVP to wrightre@gtlaw.com.
1:00 p.m.	Meetings of Specialized Litigation Groups (SLG) Session 1 For more details, click on the "SLG Session 1" tab.
3:00 p.m.	Product Liability Committee Meeting (open to all)
4:00 p.m.	Networking Event - BEER PARK Join us for a chance to network with colleagues and catch up with old friends at BEER PARK, located in the Paris hotel. BEER PARK has been named one of the Strip’s “Best Rooftop Bars,” and has a great layout for enjoying a cold beer (or a tasty cocktail) while socializing, playing games, people-watching on the Strip or checking out the Bellagio Fountains.
6:00 p.m.	Networking Reception
7:00 p.m.	Young Lawyers Dinner Join fellow Young Lawyers to network and reconnect, all while enjoying dinner at Carmine’s at 7:00 p.m. Space is limited. Sign-up here.
9:00 p.m.	Networking Event - Overlook Lounge Join us for a chance to mix and mingle with colleagues at the brand-new Overlook Lounge at the Wynn Resort. Perched atop the spectacular Lake of Dreams, this newly designed cocktail lounge will give you the opportunity to catch up with old friends and colleagues while you enjoy the newly revamped Lake of Dreams’ multimedia and water attraction shows every 30 minutes.

Thursday, February 3, 2022

Time (Pacific)	Session Description
7:00 a.m.	Registration and Continental Breakfast
8:00 a.m.	Welcome and Introduction Roman Lifson, Christian and Barton, LLP, Richmond, VA Rick Griffin, Martin Pringle, Wichita, KS
8:15 a.m.	SCOTUS Insights Mr. Phillips will discuss the effect on the Court of the three relatively recent appointments to the Court, recent trends in the law and how they are affected by the new Justices' arrival. Mr. Phillips will also talk about the 2021 Term and provide his thoughts about some of the important cases the Court will decide between now and July 1, 2022. Carter Phillips, Sidley Austin LLP, Washington, DC
9:15 a.m.	Ethics Presentation - Extremely Ethical Shedding light on ethical conundrums presented by comically extreme film shorts from Jeff Curran. Jeff Curran, Gable Gotwals, Oklahoma City, OK
10:15 a.m.	Refreshment Break & Community Service
10:15 a.m.	Corporate Counsel Breakout (for in-house counsel and claims professional only) From Allies to Champions - 6 Tips for LGBTQ+ Inclusivity in the Workplace Organizations thrive when members can bring their whole selves at work every day. According to Michael Bush, CEO of Great Place to Work®, “when employees look up, look to the left and to the right, they internalize what they see, it gives them hope that they will be seriously listened to when approaching leaders with new product ideas, growth opportunities, or simply to connect.” This presentation will provide you with tools to make your organization a welcoming environment for LGBTQ+ individuals. Andrei Pascu, McMillan, Montreal, Quebec, Canada
10:45 a.m.	QUICK HIT: Managing Case Resolution with Crowded post-COVID Court Dockets Time for Creative Solutions? The TV show, Money Court, rose as a creative avenue for dispute resolution (with an entertainment value bonus!), but resolving today’s over-crowded pandemic court dockets will re-quire some creative approaches. What can we do to help our clients minimize their litigation burdens? Katie S. Phang, Phang Feldman, Miami, FL
11:15 a.m.	Safety Concerns with Right to Repair Panel discussion introducing Right to Repair concepts, legislation, and liability concerns facing manufacturers concerned with safety risks resulting from third-party repair. Moderator Marie E. Chafe, Conn Kavanaugh Rosenthal Peisch & Ford LLP, Boston, MA Dana Baiocco, CPSC Commissioner, Bethesda, MD Alexandra Frisbie, Associate Director, Legal – Product Safety, Carrier Corporation, Farmington, CT Selena Torres, Nevada Assemblywoman, Las Vegas, NV
12:00 p.m.	SLG Dine-Arounds Join fellow SLG members from Children’s Products, Recreational, SCAD, and Aviation for local Lunch-Arounds. Sign-up here.
12:00 p.m.	Women in the Law Luncheon Please join us for the Women in the Law's 9th Annual Networking Luncheon during the Product Liability Conference on Thursday, February 3 from 12:00-1:30 p.m. We will gather to network, break bread, share a smile, and enjoy being back together. Carmine’s is one of the restaurants closest to the conference room space – in the Caesars Forum Shops, and just past Fountains of the Gods. There will be options for Linguine, Chicken Marsala, Salmon Oreganato, Penne with Fresh Pomodoro, Salads, and desserts of Chocolate Cannoli and Strawberry Shortcake. Unlimited sodas and iced tea. If you have any dietary restrictions or allergies, please let me know and the restaurant would be happy to accommodate. The luncheon reaches capacity every year, so sign-up soon! Cost is $69.00/person and payable via Venmo (to @Marie-Chafe). For more information or questions, please contact Marie Chafe. Sign-Up for the Luncheon
1:30 p.m.	Fallibility of Memory Recall in Context of Litigation Highlighting the fallibility of human memory particularly in the context of litigation, with a focus on the reliability of a corporate witnesses' memory in contrast to plaintiff's witnesses argued to have unreliable memories. Tips related to attacking the reliability of plaintiff's witnesses' memory and shoring up the re-liability of corporate witnesses. Finally, this presentation will discuss how memory issues affect jurors and strategies to make your trial presentation more accurately memorable to those jurors. Dan Long, Quarles & Brady, LLP, Indianapolis, IN Rachel York Colangelo, Magna Legal Services, New York, NY Brian Mims, General Counsel and Compliance Officer, Tadano, Houston, TX
2:15 p.m.	QUICK HIT: Connecting with Juries - Making the Most Complicated Simple Jerry W. Blackwell, Blackwell Burke, Minneapolis, MN
2:45 p.m.	Product Liability Trial Tactics – Elements and Style (Part 1 of 2) Part 1 of a 2-part session will begin with experienced trial consultant Alexis Knutson describing effective elements and style of presentation designed to captivate and persuade juries based on current research on products liability attitudes and believes. This will be followed by a dynamic plaintiff clopening statement from Orlando “Rod” Richmond, a highly experienced trial lawyer, based on a sample fact pattern describing an autonomous vehicle and pedestrian accident. Orlando R. Richmond, Sr., Butler Snow, Jackson, MS Alexis Knutson, Tsongas, Seattle, WA
3:30 p.m.	Refreshment Break
3:45 p.m.	Changing Tides and Steady Streams in the Jury Panel (Part 2 of 2) In part 2 of the 2-part session, you will hear John Fitzpatrick’s persuasive response from the defense, seamlessly integrating best practices for jury persuasion and engagement. Led by Chris Dominic of Tsongas, all presenters from part 1 and part 2 will come together to provide real-time feedback and potential juror reaction to the dynamic clopening statements. John Fitzpatrick, Wheeler, Trigg, O’Donell, LLP, Denver, CO Chris Dominic, Tsongas, Portland, OR Alexis Knutson, Tsongas, Seattle, WA Orlando R Richmond, Sr., Butler Snow, Jackson, MS
5:00 p.m.	Adjourn
5:30 p.m.	Networking Reception
6:30 p.m.	Aviation SLG Dine-Around Join your fellow Aviation SLG colleagues and enjoy dinner at Andiamo’s Steakhouse at 6:30 p.m. Space is limited to 16 people and is available on a first-come, first-served basis. Stay tuned for more information.
9:00 p.m.	Premier Networking Event: Commonwealth Join attendees from the Product Liability Conference, Medical Liability and Health Care Law Seminar, and Litigation Skills Seminar for a premier networking event at Commonwealth, sponsored by Winston & Strawn. Enjoy a unique venue with an iconic rooftop showcasing downtown Las Vegas and Fremont Street views. Build your book of business and reconnect with colleagues while enjoying “Old World” Las Vegas at its best! Registration for this event will be on the DRI seminar registration page. You will need to scroll down after the Questions to purchase a ticket. You must purchase your ticket by January 27, 2022. *The cost is $100 per ticket and ticket is non-refundable. There’s a maximum of two tickets per person.

Friday, February 4, 2022

Time (Pacific)	Session Description
7:00 a.m.	Registration and Continental Breakfast
8:00 a.m.	Meetings of Specialized Litigation Groups (SLG) Session 2 For more details, click on the "SLG Session 2" tab.
10:00 a.m.	Refreshment Break
10:30 a.m.	Meetings of Specialized Litigation Groups (SLG) Session 3 For more details, click on the "SLG Session 3" tab.
12:00 p.m.	SLG Dine-Arounds Join fellow SLG members from Automotive/Biomechanics and ACMIE for local Lunch-Arounds. Sign-up here.
12:30 p.m.	Adjourn

SLG Session 1 (Wednesday 1:00–3:00 p.m.)

1. DIGITAL EVIDENCE AND EMERGING TECHNOLOGIES & TRIAL TECHNIQUES AND TECHNOLOGY (Joint Session)

DIGITAL EVIDENCE AND EMERGING TECHNOLOGIES
Chair | Matthew D. Gurbach, Bricker & Eckler, LLP, Cleveland, OH
Vice Chair | James M. Dedman, IV, Gallivan White & Boyd, Charlotte, NC

TRIAL TECHNIQUES AND TECHNOLOGY
Chair | Juan Ortega, Sirote, Mobile, AL
Vice Chair | Jeffrey Warren, Bowman Brooke, Phoenix, AZ

Post-Apocalypse Social Media – Maximizing Discovery Opportunities in our New Abnormal
Moderator | Matthew D. Gurbach, Bricker & Eckler, LLP, Cleveland, OH
Ryan Duffy, Wilson Elser Moskowitz Edelman & Dicker LLP, Washington D.C.
Chuck Fox, ESi, Norcross, GA
Angela Steffen Meyer, Ph.D., PE, Meyer Vorst Consultants, Denton, TX

Juries in a (Post) Pandemic World
Moderator | Juan Ortega, Sirote, Mobile, AL
Dr. Christina Marinakis, Litigation Insights, Inc., Baltimore, MD

2. CHILDREN’S PRODUCTS & MANUFACTURER’S RISK (Joint Session)

CHILDREN’S PRODUCTS
Chair | Dannel Duddy, Harman, Claytor, Corrigan & Wellman, Richmond, VA
In-House Chair | Amy Blankenship, GoodBaby International, Dayton, OH
Vice Chair | Rachel Remke, Schiff Hardin, Chicago, IL

MANUFACTURER’S RISK
Chair | Chris Horkins, Cassels Brock & Blackwell LLP, Toronto, ON
In-House Chair | Marie-Claude Simard, BRP, Quebec, QC
Vice Chair | Jason Gagnon, Carmody Torrance Sandak & Hennessey LLP, Hartford, CT

Should Manufacturers Include AAP Best Practice Recommendations with Their Products?
Raina Shah, M.S.E., C.P.S.M., CPE, Applied Safety & Ergonomics, Ann Arbor, MI
Richard Cassetta, Bryan Cave Leighton Paisner, LLP, St. Louis, MO

Litigation Risks and Issues Arising from New CPSC Standards Regarding Safe-Sleep and the Safe Sleep for Babies Act
Kelly Mariotti, Juvenile Product Manufacturers Association, Mt. Laurel, NJ
Perri Koll, Connell Foley, Newark, NJ
Cheryl Possenti, Goldberg Segalla, Buffalo, NY

3. FIRE SCIENCE

FIRE SCIENCE
Chair | Andrew Stead, McMillan LLP, Calgary, AB
Vice Chair | Allison Waase, Kaufman Borgeest, Valhalla

Fire Scene Investigations for the 21st Century: Techniques and Technologies for Investigating a Scene
Jeff Sefton, Cintas, Cincinnati, OH
Tom Long, Exponent, Baltimore, MD
Greg Reynolds, Johnson Controls, Boynton Beach, FL

4. YOUNG LAWYERS BREAKOUT

Chair | Pamela Kaplan, Tanenbaum Keale LLP, Newark, NJ
Vice Chair | Xan Flowers, Butler Snow, Birmingham, AL
Marketing Liaison | Matthew Bown, Hermes, Netburn, O'Connor & Spearing, P.C., Boston, MA

Nuts and Bolts of Identifying, Retaining, Prepping, and Defending Experts – Tips for Young Lawyers to Take Charge and Show Initiative During the Process
Matthew Bown, Hermes, Netburn, O’Connor & Spearing, P.C., Boston, MA
Jay Mattappally, Irwin Fritchie Urquhart & Moore LLC, New Orleans, LA

Navigating Multi-District Litigation – A Primer on What to do if you find Yourself in an MDL
Kelly Calder Mowen, Orndorff Mowen PLLC, Scott Depot, WV

Medical Device Clearances - The Judiciary’s Shifting Stance on Medical Device Clearances, and How it will Impact Medical Device Trials
Christian Castile, Reed Smith, Philadelphia, PA

SLG Session 2 (Friday 8:00–10:00 a.m.)

1. AUTOMOTIVE & BIOMECHANICS (Joint Session)

AUTOMOTIVE
Chair | Heather Russell Fine, Tanenbaum Keale LLP, Berwyn, PA
In-House Chair | Anthony Ruffalo, Honda Canada Inc., Toronto, ON
Vice Chair | Elizabeth Moyo, Porter Wright, Columbus, OH

BIOMECHANICS
Chair | Quincy Crochet, McCranie Sistrunk Anzelmo Hardy McDaniel & Welch, New Orleans, LA
Vice Chair | John Halpin, Laffey, Leitner & Goode LLC, Milwaukee, WI

Future Directions for AV Litigation – Alternative Seating Arrangements: What the Crash Test Data Shows
Lauren Eichaker, Ph.D., CAISS, S-E-A, Columbus, OH
Carolyn Roberts, Ph.D., Arrival, Charlottesville, VA
Peter Querubin, TM Claims Services, Inc., Plano, TX

Front Center Airbags in High-Speed Lateral Impacts: Considerations for Product Liability Litigation
Liz Rapp van Roden, Ph.D., Exponent, Philadelphia, PA
Tanya Scarbrough, Nelson Mullins, Dallas, TX
Yesenia Cardenas, Nelson Mullins, Plano, TX

2. AVIATION

AVIATION
Chair | Laura McGinn, Global Aerospace Inc., Morris Plains, NJ
Vice Chair | Brad Brown, Jackson Walker, Dallas, TX

The New Frontier: Technologies and Products on the Edge
Sondra Barbour, General Counsel, United Launch Alliance, Centennial, CO
Bridget McGraw, General Counsel, GE Additive 3-D, Cincinnati, OH
Daniel Ridlon, Perkins Coie, Seattle, WA
Robert Scholl, Textron eAviation Division, Wichita, KS

SLG Session 3 (Friday 10:30 a.m.–12:30 p.m.)

1. AGRICULTURAL CONSTRUCTION MINING AND INDUSTRIAL EQIPMENT (ACMIE) & SCAFFOLDING, CRANES & AERIAL DEVICES (SCAD) (Joint Session)

AGRICULTURAL CONSTRUCTION MINING AND INDUSTRIAL EQIPMENT (ACMIE)
Chair | Kristen Dennison, Littleton Park, Philadelphia, PA
Vice Chair | Krista Pezewski, HAWS-KM, St. Paul, MN
Marketing Chair | Patrick Edwards, Stinson LLP, Wichita, KS

SCAFFOLDING, CRANES & AERIAL DEVICES (SCAD)
Chair | Kat Carrington, Butler Snow LLP, Nashville, TN
Vice Chair | Brandon Meyers, McCoy Leavitt Laskey LLC, Albuquerque, NM

The Standard Has Changed; Now What?
Raymond D. Jamieson, Quarles & Brady LLP, Milwaukee, WI
John Leshinski, The Raymond Corporation, Ithaca, NY
Dr. Vijay Saraf, Exponent, Menlo Park, CA

Going Electric!
John Hunter, Deere & Company, Moline, IL
Raechel T.X. Conyers, Honigman LLP, Detroit, MI
Amy Gray, ESi, Doral, FL

SCAD/ACMIE Case Law Update
Frank Carson, Frost Brown Todd LLC, Columbus, OH

2. CONSUMER GOODS AND BUSINESS EQUIPMENT & FOOD LAW (Joint Session)

CONSUMER GOODS AND BUSINESS EQUIPMENT
Chair | Katie Fillmore, Duane Morris, Austin, TX
Vice Chair | Isaac Messmore, Bowman and Brooke, Minneapolis, MN

FOOD LAW
Chair | Shannon Nessier, Hanson Bridgett LLP, San Francisco, CA
Vice Chair | Mike Gentine, Keller and Heckman, Washington DC

Pants On Fire – Defending Vape Pen Battery Fires
Mark D. Katz, Baty Otto Coronado, Kansas City, MO

Health Risks and Warnings in Everyday Life: Spinach Recalls, Rare Steaks, Cotton Swabs, and Face Masks
Caroline Crump, Ph.D., Exponent, Irvine, CA

3. HAND AND POWER TOOLS & RECREATIONAL PRODUCTS (Joint Session)

HAND AND POWER TOOLS
Chair | Suzanne Galvin, Thompson Coburn, St. Louis, MO
Vice Chair | Andrei Pascu, McMillan LLP, Toronto

RECREATIONAL PRODUCTS
Chair | Chris Jackson, Dinsmore, Lexington, KY
Vice Chair | Jared Hawk, Saul Ewing Arnstein & Lehr, Pittsburgh, PA

Case Law Update

Electrification Panel
Mark Hickock, Milwaukee Tools, Milwaukee, WI
Samuel Sudler, S-E-A, Glen Burnie, MD
Adam Fogarty, S-E-A, Rolling Meadows, IL

Trial Recap
Jeff Williams, Riley Safer, San Francisco, CA
Mark Rowe, Techtronic, Anderson, SC
Eric Carter, Techtronic, Anderson, SC

On-Demand

NEW in 2022 – 4 Additional On-Demand Programs Included With Every Seminar!

CLE Credit will be sought from every state requiring CLE hours in elimination of bias/diversity and inclusion, ethics, substance abuse/mental health and law practice management. The CLE grid will provide updated information concerning which courses have been approved by which states and for which credits. For states not requiring these special credits, general education credits will be sought.

Diversity/Elimination of Bias in the Profession

Batson v. Kentucky and its progeny were meant to eliminate bias in jury selection. But has that happened? This program will address that question and discuss issues of bias in the courtroom more broadly and will challenge viewers to recognize their own biases and to learn how those biases could affect their assessment of potential jurors, witnesses, judges, and adversaries. The program also will provide viewers with skills on how to identify the biases of potential jurors and how those biases could come into play during deliberations.

Stacy Douglas, Everett Dorey LLP, Irvine, CA
Gary Howard, Bradley, Birmingham, AL

Ethics

Investigating claims and lawsuits often requires interviews with employees. Corporate in-house attorneys and their outside counsel need to be able to identify potential conflicts of interest and confidentiality issues with employees who may leave their employment and become opposing counsel’s best witness.

Kristie S. Crawford, Brown & James, Springfield, MO
Lauren Buford, Walgreen Co., Deerfield, Illinois 60015.

Mental Health & Attorney Wellness

Study after study suggests that lawyers aren’t happy. Continued unhappiness impacts performance, relationships, and physical health. That’s the bad news. The good news is that research proven interventions exist that increase happiness without requiring a radical change in circumstances. Even a slight increase in happiness has a lasting impact on both your current performance and resilience, not to mention, happier just feels better. This program will quickly, efficiently, and practically explain why happiness matters and offer tools you can use today to work, lead, and live happier.

Rebecca Morrison, Aldie VA

Law Practice Management

Law firms must operate more efficiently to ensure they can deliver high-quality services, handle more volume and maintain a profit margin in today’s climate of rate pressure and rising costs. Understanding Key Performance Indicators and law firm analytics concerning financial, operational and client service data are key to mastering law firm performance management. This presentation will address methods to collect information necessary for evaluating key areas of performance, identify tools and techniques to analyze data and generate action items and more.

Brian Kennel, PerformLaw, New Orleans, LA
Jan Sander, PerformLaw, New Orleans, LA
Sean Kennel, PerformLaw, New Orleans, LA

Hotel and Travel Information

A limited number of discounted hotel rooms have been made available at the Caesars Palace, 3570 S. Las Vegas Blvd, Las Vegas, NV 89109. Take advantage of the group rate of $199.00 Single/Double (plus a $39.00 resort fee per room per night) in one of two ways:

Reserve your Room Online
Contact the hotel directly at 866.227.5938 and mention DRI Product Liability Conference.

The hotel block is limited and rooms and rates are available on a first-come, first-served basis. You must make reservations by January 4, 2022 to be eligible for the hotel’s group rate. Requests for reservations made after that date are subject to room and rate availability. A small portion of your room rate offsets the costs of the seminar.

Travel Discounts: DRI is pleased to announce that discounted air fares are available on various major air carriers for DRI seminar attendees. To receive these discounts, please contact Direct Travel Ltd., DRI’s official travel provider, at 800.840.0908. If you would like to have access to the DRI online travel booking tool, you must complete a Business Travel Profile form at www.dt.com. Within 24 business hours, you will receive information on accessing the system.

CLE Information

Earn up to 13.00 hours of continuing legal education hours, including 1 hour of ethics credit from this seminar.

Product Liability CLE Grid (PDF)

DRI Cares

A Million Thanks provides support and appreciation to our active and veteran military men and women through sending letters and granting betterment of life wishes, as well as providing higher education scholarships to their children. It was started in 2004 by Shauna Fleming when she was 15 years old as a community service project in Orange County, California. Her initial goal was to send one million cards and letters of appreciation to U.S. military serving around the world. Her cause was taken up by other organizations and she reached her goal within six months. To date, A Million Thanks has distributed more than seven million letters to U.S. troops stationed around the world. The organization expanded to granting wishes of military injured in the War on Terror and funding higher education scholarships to children of fallen military. A Million Thanks has partnered with major companies and celebrities, such as General Motors, Shutterfly, Southwest Airlines, NASCAR, Gary Sinise, and Jessica Simpson, all in an effort to raise awareness for the organization. The goal of A Million Thanks is to provide support to service members and their families for as long as the United States has a military. They collect and distribute millions of letters of thanks and support and send them directly to active, reserve and veteran military. A Million Thanks is a 501(c)3 non-profit organization dedicated to supporting the U.S. Military.

Sign-up to Join the DRI Cares Project
Make a Monetary Donation

Event Terms

Read the Event Terms including DRI’s Cancellation and Refund Policy

In-House Counsel and Claims Executives Initiatives

Read the In-House Counsel and Claims Executives Initiatives for DRI Seminars

Contact Us

If you have any questions or concerns regarding DRI programs, please contact DRI Customer Service at 312.795.1101 or custservice@dri.org.